This course is designed to equip students with the essential English language skills needed for careers in the tourism and hospitality industry. Through practical exercises, role-plays, students will develop fluency in communicating with tourists, handling reservations, providing travel information, and delivering excellent customer service.
Key Learning Objectives:
– Master industry-specific vocabulary related to travel, hotels, transportation, and attractions.
– Improve listening and speaking skills for effective communication with international tourists.
– Learn how to handle common situations, such as check-ins, complaints, and tour guidance.
– Develop writing skills for emails, brochures, and promotional content.
– Enhance cultural awareness to interact professionally with diverse clients.
Course Topics Include:
– Greeting and assisting tourists
– Describing tourist destinations and itineraries
– Hotel and restaurant English (bookings, services, complaints)
– Airport, transportation, and directions
– Travel agency operations and tour guiding
– Handling emergencies and providing recommendations
Who Should Enroll?
– Aspiring tour guides, hotel staff, and travel agents
– Hospitality and tourism students
– Professionals looking to improve their English for the tourism sector
Assessment Methods:
– Role-plays and simulations
– Oral presentations and dialogues
– Written assignments (emails, brochures, itineraries)
– Quizzes on vocabulary and situational responses
By the end of this course, students will be confident in using English effectively in various tourism-related contexts, enhancing both their employability and service quality.
